Article written by Kylie Clark
Do you feel like you are constantly teetering between the role of CEO and Employee in your business?
I can feel your head shake from here.
As entrepreneurs we are very passionate about our business. We have broken the mindset of the 9-5 mentality and found a better way!
We have created the thing that we are passionate about, I mean, do we even call it work!?
And then comes the things we aren’t so passionate about.
The must haves that come with owning a business that you REALLY don’t want to do but seem to pop up on the daily.
Those are the ones that you hire out for first!
It has been engrained in us women as children that delegating is a cop out. We are supposed to take on all the new while keeping up with the old while standing on our heads and doing it all with a smile.
How many times have we had conversations specifically about being overwhelmed, over-tired, burned out, READY TO BURN IT ALL DOWN!!
All because we feel like we are failing if we delegate the things that drain us. We wear our overpacked, over-demanding, never-ending to-dos and schedules like a badge of honor. Until we can’t, until we wake the heck up and realize that we are doing it all wrong. This is not how we pictured our life or our business. Matter of fact, we literally started our business with visions of some R&R, some girl time, vacations, more time with our family.
So, what do we do? We hire a team and take a deep breath and wait for all that extra time and money to make its arrival! That’s how it works right? We see it on social media all the time! It works for everyone else… why not you?
But now you find yourself even more overwhelmed. You have people waiting for you to give them direction, you are answering questions from multiple people.
How do you want these tasks completed?
When do you want them completed?
Can you help me with XYZ?
And the list goes on and on.
What do we do?
It’s fine, I’ll handle it! Before you know it, you are right back to doing the things you don’t want to do, and you have added Team Lead, Project Manager, and Fire (putter outer) < totally a word! To your job description.
This is usually where I make my grand entrance (Insert Applause here!).
My Name is Kylie Clark, I am a Certified Director of Operations and Founder of Frazzled to Freedom Consulting.
I have made it my life’s mission to drag successful women like yourself out of the everlasting loop of the CEO/Employee teetering and giving them the time and financial planning that you so desperately want.
I come from a long line of strong-minded women who have built very successful businesses and names for themselves.
Even watching the entrepreneurs and business owners in my family, I never once considered that I may join the club one day.
Until the night before I started my online business that is.
I never knew what I wanted to be when I grew up…. Matter of fact, I avoided the question like the plague!
I never knew how to respond and would just rattle off something that I felt may appease the person asking. I have always been multi-passionate to an extent (runs in the family), my problem was being put in society’s box of “how” to perform that profession and “what” was expected when entering it.
I didn’t want to live on someone else’s schedule or get paid someone else’s opinion of what my skill and time was worth or to have to ask for a day off in my own dang life!
What I wanted was to be FREE.
I remember shortly after starting my online business I joined a networking event, and would you believe that “What did you want to be when you grew up?” was the Ice breaker question!?
My luck, right?
I panicked, the sweating started and of course we were picked at random which made the torment worse! Lol
My name was called… And I half shouted FREE!! I just wanted to be FREE!
Silence… complete SILENCE!!
Yep, that’s it… Business closed; I’m done.
And one of the ladies responded, I’m sorry. Did you say FREE?
Ummm… yes, I guess I did. (I’m just as surprised as you are!)
And everyone started responding with positive feedback. They had never heard my response before, which didn’t surprise me at all considering I hadn’t either!
Confidence slowly started creeping back in…
And, that my friends, is where I picked up and ran with Frazzled to Freedom!
I already offered business planning and strategy which I loved! But of course, there is always more that can be done!
So, I reached out to a biz bestie of mine (Shannon) and gave her the news of a new collaborative venture we were doing together! Lol I offer business strategy and planning and she offers financial planning. The same exact services that we have specialized in for years… just with a few added personal touches and perks that makes us just as happy to do as our clients are to receive them!
Frazzled to Freedom is for online service providers and coaches that are ready to move into that work less earn more lifestyle that we have daydreamed about for so long.
It starts with your vision, your goals, and what works for you and your business only! Cookie- cutter is not in our vocabulary. We create a plan around your life rather than try to fit “our” plan into your life.
We find solutions for your problems, break your ideas and goals into projects, we pull needs and options for future hires and then give you the step-by-step strategy and plan that gets you closer to your vision by giving you the clarity you need, the direction you lack, and the plan that’s going to get you there!
I’ll let Shannon give ya the deets on her financial plan process… but I can tell you that she actually takes a cringe worthy topic and turns it into something that makes you excited to talk about and dare I say, the future!
I have literally built my life around the vision that I had all those years ago working in the brick-and-mortar world- you know, the one I said I didn’t want to do?
It hits me almost daily while I take a break and lay in the pool, while I’m at a school event with my children, or while I spend the afternoons with my grandpa and dad. I once talked about this life every single day during lunch… or while staring out my office window. Back then it was a pipe dream.
Now it’s my reality!
And I’m not done yet! I’m bringing more women with me!
I’m a giver by nature. So, I can’t leave here without knowing you have some concrete value that you can take and implement (*cough*cough) have your team implement for you today that will make your life a little easier.
So here are a few small tweaks that can make a BIG Impact in your business and give you a little more FREEDOM in your business.
1. Make sure you have an SOP for everything. Update them often. And make sure that the SOP is up to your standards of service aka how you would do it yourself.
2. Make your project management tool (if you don’t have one, get one- you can thank me later) your central hub. This is where your business lives and where ALL communication should live. All client information, links, instructions/request, EVERYTHING should be here.
3. Get to know your team… Get your team to know each other… HAVE FUN, reward them, acknowledge the good they do for you! A team that feels valued and knows who they are working with is going to be just as excited for your goals as you are AND be more likely to come to you with any bottle necks or suggestions that can improve your business.
4. Remember tip 1 & 2? Do that x 100! OVER DOCUMENT everything. No task is too small. If your team member checked an email for a client- have them document that they checked an email for said client. It saves so much time for all involved.
Quick example of “how” it can save you time (a lotta panic).
Ex 1: You (or your Project Manager/Team Lead) are checking in on a team members progress on a clients task/project.
You get two versions
1. You see Notta… Zilch… Blank EMPTY page. (You panicked just reading that, didn’t you?) Just a lonely due date (which is close) and a client wanting an update. You reach out to your team member… dang! It’s outside their working hours and now you have to wait until tomorrow.
You either “do it yourself” or stress and get zero sleep until you get their response of… Oh, yes! It’s all done! Just haven’t hit complete in the PM tool yet!
And you say *JKH&ST%!$%^RYDGug* under your breath for wasting precious time.
And my personal favorite
2. You see a complete time stamped outline of each action taken to complete this task/project for this client. You see that everything is running like clockwork and the client is going to be ecstatic paying for your services again. You do not have to reach out to your team member because you see their last time stamped note of: Final walk through completed and task/project is now complete.
Did this hit a little too close to home? Do you have a lot of back-and-forth communication with your team daily to ask questions that could be answered with a simple timestamped update?
You think these are good? These aren’t even our main focus points in Frazzled to Freedom!
Just a couple of teeny tiny fixes to some major pain in the butt issues.
Let me know if any of these tips helped you in your business in the comments!
Hi! I’m Kylie. I am a Certified Director of Operations and Founder of Frazzled to Freedom. I help online service providers and coaches create the time and financial freedom they are looking for by being certified and licensed to deliver Strategic Mapping along with 15+ years experience in business strategy and planning. I help create the work less earn more lifestyle by giving the clarity you want, the direction you need, and the plan that tells you how you are going to get there.